An Original Manufacturer Warranty (OMW) is a guarantee provided by the nJoy that our products meet standards of quality and reliability. If the product fails to meet these standards, nJoy promises to repair or replace it at no additional cost.

● Note: the product has to be registered to benefit from these warranty terms.
● This warranty is unrelated to the commercial warranty that you may receive from the retailer.
● These warranties depend on other attached services and are country specific. See details.

Refers to the fact that nJoy will provide the repair, replacement, or service needed to address an issue covered under the warranty, country-specific. The client can open a service claim and nJoy will resolve it through our network of service centers and third-party repair shops.

In some cases, the retailer where the product was purchased might handle the warranty service claims. See details.

● Note: the product has to be registered to benefit from these warranty terms.

It means that the purchase includes access to technical assistance provided by the nJoy support service. This assistance can help users with various issues related to the product, ranging from setup and installation to troubleshooting and resolving technical problems.

● This service can be accessed through Service Claim.
● Note: the product has to be registered to benefit from these warranty terms.

An Equipment Installation Request is a formal process to initiate the installation of new equipment. This request includes several key components to ensure that the installation is properly planned, approved, and executed. This is a paid service and will be handled directly by us and our authorized installation professionals.

● Note: for commercial and industrial UPS series exclusively.

On-site maintenance refers to the repair, upkeep, and servicing of equipment at the location where it is installed. This is a paid service and will be handled directly by us and our authorized installation professionals.

● Note: for commercial and industrial UPS series exclusively.

A Warranty Coverage Extension refers to the prolongation of the original warranty period provided by nJoy and should be purchased with at least 6 months before current warranty expiration date.

● Note: the product has to be registered to benefit from these warranty terms.

Battery Replacement Reminders are alerts designed to remind users when it is time to replace the batteries in their products for maintained performance.

● Note: the product has to be registered to benefit from this service.

Exclusive Offers are special promotions that are available only to the customers with registered products. These promotions include newly upgraded products or deals on battery replacement.

● Note: the replacement or upgrade can happen after the warranty period expiration.