Explore Solutions
Resolve Issues.
Explore Solutions.
Resolve Issues.
Account Registration
Account Registration
Why should you register for an nJoy account?
• Making direct orders on our website
• Access to our Backup Solution Generator
• Access to Product Registration system
• You can choose a business account
Why should you register
for an nJoy account?
• You can choose a business account
• Making direct orders on our website
• Access to Product Registration system
• Access to our Backup Solution Generator
Even if you chose not to register, you can still
• Download product documentation
• Ask us anything about the product
• Access product warranty period calculator
• Find matching batteries with Replacement Battery Selector
• Find the remaining warranty period for a product.
Even if you chose not to
register, you can still:
• Download product documentation
• Ask us anything about the product
• Access product warranty period calculator
• Find the remaining warranty period for a product.
• Find matching batteries with Replacement Battery Selector
Replacement Battery Selector
This service helps you identify the proper replacement battery for your UPS system. Just add the PN (Part Number) or SN (Serial Number).
How to find the the Serial Number (SN) of your product?
Replacement Battery Selector
This service helps you identify proper replacement battery for your UPS system. Just add th PN (Part Number) or SN (Serial Number).
How to find the the Serial Number (SN) of your product?
Master Backups with the
Solution Generator
Get a fully customized power protection solution in seconds, just enter power (W) and runtime (minutes).
No calculations, no hassle.
Master Backups with the
Solution Generator
Get a fully customized power protection solution in seconds, just enter power (W) and runtime (minutes).
No calculations, no hassle.
Product Registration
Product Registration
Why register your product?
• The warranty process will be taken care of directly by nJoy, no need for third parties.
• To be noticed about special campaigns and upgrades that target your specific product.
• For technical support we can identify your exact product and offer specific details.
Why register your product?
• To be noticed about special campaigns and
upgrade that target your specific product.
• The warranty process will be taken care of directly
by nJoy, no need for third parties.
• For technical support we can identify your exac
product and offer specific details.
What do I need to get started?
• Enter the serial number
• Enter the purchasing date
• Upload the invoice
• Upload the warranty certificate you received
We’ll take care the rest and notify you
by email once the process is completed.
What do I need to get started?
• Enter the serial number
• Enter the purchase date
• Upload the invoice
• Upload the warranty certificate you received
We’ll take care the rest and notify you by email once the process is completed.
How to find the Serial Number (SN)
of your product ?
How to find the Serial Number (SN)
of your product ?
Manufacturer Warranty
Every nJoy product comes with an extra layer of reliability: our Factory Warranty. Direct, independent, and worry-free. Availability may vary by country.
How does it work?
The Factory Warranty will start when the products are delivered to our distributors and its duration depends on the market where the product is sold.
Manufacturer Warranty
Every nJoy product comes with an extra layer of reliability: our Factory Warranty. Direct, independent, and worry-free. Availability may vary by country.
How does it work?
The Factory Warranty will start when the products are delivered to our distributors and its duration depends on the market where the product is sold.
Request Service 24/7
If your product is still under warranty and you have encountered a technical problem, you can request service easily by following the steps below.
1. In order to fill out a Service Request please register your product at njoy.global/support in the Product Registration section or use the button below.
2. After registering, go to your account and under Your Products section you will find the Request Service button.
3. Please let us know more details about your specific request in order to better assist you. We will keep contact throughout this process through e-mails and, if necessary, phone calls.
Request Service 24/7
If your product is still under warranty and you have encountered a technical problem, you can request service easily by following the steps below.
1. In order to fill out a Service Request please register your product at njoy.global/support in the Product Registration section or use the button below.
2. After registering, go to your account and under Your Products section you will find the Request Service button.
3. Please let us know more details about your specific request in order to better assist you. We will keep contact throughout this process through e-mails and, if necessary, phone calls.
What Will You Get
From Our Newsletters?
• Special offers or discount codes, when available.
• Become a part of our community.
• Access to our product usage case studies.
• Our latest stories and content.
• Product recommendations and presentations.
• You will not get spam messages.
At any moment you can unsubscribe from our newsletters by clicking
the Unsubscribe option in the last email you received.
See more about this in the Privacy Policy section.
What Will You Get
From Our Newsletters?
• Special offers or discount codes, when available.
• Become a part of our community.
• Access to our product usage case studies.
• Our latest stories and content.
• Product recommendations and presentations.
• You will not get spam messages.
At any moment you can unsubscribe from our newsletters by clicking
the Unsubscribe option in the last email you received.
See more about this in the Privacy Policy section.
How Can I Verify My Product Warranty?
How Can I Verify My Product Warranty?
Where Can I Find Documentation About a Product?
Where Can I Find Documentation About a Product?
In the Resources section on every product page.
In the Resources section on every product page.
What Batteries Should I Buy For A Battery Replacement?
What Batteries Should I Buy For A Battery Replacement?
To find out what batteries are compatible with your product please use our Battery Replacement Selector.
To find out what batteries are compatible with your product please use our Battery Replacement Selector.
What Software Does My UPS Use?
What Software Does My UPS Use?
To find out what software does a UPS use please see the Resources tab on the product's page for download. If there is no Software download link, it means your product does not have management functions.
To find out what software does a UPS use please see the Resources tab on the product's page for download. If there is no Software download link, it means your product does not have management functions.
Why Some Products Are Not Available In My Region?
Why Some Products Are Not Available In My Region?
There are several reasons a product is not available in your region, such as: there is not a direct shipping method to your country, the product does not meet specific country requirements (such as power connectors), the product is designed for a different sales channel, etc
There are several reasons a product is not available in your region, such as: there is not a direct shipping method to your country, the product does not meet specific country requirements (such as power connectors), the product is designed for a different sales channel, etc
What Does It Mean A Product Is Discontinued?
What Does It Mean A Product Is Discontinued?
When a product is Discontinued it means we stopped producing it and it has been declared End of Life. It still appears on our site only for reference and resources download.
When a product is Discontinued it means we stopped producing it and it has been declared End of Life. It still appears on our site only for reference and resources download.